Questions about a booking, a fare or your account? Call us, it’s the fastest way. Keep your 6-digit booking ID ready.
Common questions
How do I book?
In the app or on our website: choose your pickup and drop, pick a time at least 30 minutes ahead, choose a vehicle and book. Or just call us and we’ll book it for you, no internet needed.
When will I get my driver’s details?
Our team assigns a driver and calls you to confirm. The driver’s name, number and vehicle then show under My rides.
How do I pay?
In cash, to the driver, at the end of the trip. The fare shown when you book is fixed for that trip; see our terms for tolls and changes on the way.
How do I cancel or change a ride?
Call us with your booking ID. There is currently no cancellation fee.
How do I delete my account?
In the app, open My rides and tap Delete account, or use our delete account page.
Complaints
Our Grievance Officer, Mr. S Rao, handles complaints at the contacts above. We acknowledge them within 24 hours and resolve them within 15 days. Postal address: ChamparanCabs, Shikarpur, Narkatiaganj, West Champaran, Bihar [845455], India.